Information We Collect

We may collect personal information that you provide directly to us, including:

• Your full name.
• Email address and telephone number.
• Shipping and billing addresses.
• Order, purchase, return, and exchange details.
• Account login and profile information.
• Messages and enquiries sent to our customer care team.
• Marketing preferences and newsletter subscription information.

We may also automatically collect certain technical information when you use our website, such as your device type, browser, approximate location, IP address, pages visited, referral source, and interactions with our store.

Payment information is processed securely by our payment service providers. We do not intentionally store complete payment-card details on our own systems.

How We Use Your Information

We may use your personal information to:

• Process, confirm, and deliver your orders.
• Manage payments, returns, refunds, and exchanges.
• Communicate with you about your purchases.
• Respond to questions and customer support requests.
• Maintain and improve our website and services.
• Detect and prevent fraud, abuse, or security incidents.
• Comply with legal and regulatory obligations.
• Send marketing messages when you have chosen to receive them.
• Personalise your shopping experience and display relevant content or advertisements where permitted.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, keep your shopping cart active, understand website performance, improve functionality, and support marketing or analytics activities.

Some cookies are necessary for the website to operate correctly. Other cookies may be optional, depending on your location and the privacy choices available through your browser or our website.

You can manage or block cookies through your browser settings. Disabling certain cookies may affect some website features.

How We Share Information

We may share personal information only when reasonably necessary to operate our store and provide our services, including with:

• E-commerce platform and website service providers.
• Payment processors and fraud-prevention providers.
• Shipping, fulfilment, and delivery companies.
• Analytics, advertising, and marketing service providers.
• Customer support and communication service providers.
• Professional advisers, authorities, or regulators where required by law.

We do not sell your personal information in exchange for direct monetary payment.

Service providers may process information only for the services they provide to us and according to their own privacy and security obligations.

Data Retention

We keep personal information for as long as reasonably necessary to complete orders, provide customer service, maintain business and financial records, resolve disputes, prevent fraud, and meet legal obligations.

The exact retention period may vary depending on the nature of the information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no online service or electronic transmission method can guarantee complete security. You are responsible for protecting your account password and keeping your login information confidential.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Unsubscribe from marketing communications.
• Request a portable copy of certain information.

To submit a privacy request, email us at lamiralamora@gmail.com . We may need to verify your identity before completing your request.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the message or by contacting us. You may still receive essential order and service communications.

Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties. Their privacy practices are governed by their own policies, and LAMORA is not responsible for how those third parties collect or use information.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

Children’s Privacy

Our services are not directed towards children, and we do not knowingly collect personal information from children without appropriate permission where required by applicable law.

If you believe that a child has provided personal information to us, contact us so that we can review and, where appropriate, remove the information.

International Data Processing

Some of our service providers may process or store personal information in countries outside your country of residence. Where required, reasonable measures are used to protect information transferred between countries.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, business practices, technology, or legal requirements.

The latest version will be published on this page with an updated revision date. We encourage you to review this page periodically.