Shipping Policy

Once your order has been successfully placed, the LAMORA team will begin preparing it for shipment.

Orders are delivered using our available courier and delivery partners. Shipping availability, charges, and estimated delivery times may vary depending on your location.

Any applicable delivery charges will be displayed during checkout or communicated before your order is confirmed.

Delivery Information

Delivery time may vary depending on the delivery address, courier availability, weekends, public holidays, weather conditions, or circumstances outside our control.

Please make sure that you or an authorised person is available to receive and inspect the order at the address provided during checkout.

Any delivery date provided is an estimate and is not guaranteed.

Inspect Before Accepting

The inspection must be completed immediately at the time of delivery. The customer is responsible for checking the order before the courier leaves.

Accepting the order confirms that the item was received and approved in its delivered condition.

The Only Allowed Exchange Case

If there is an obvious manufacturing defect, delivery damage, or an incorrect item, notify the courier immediately and contact LAMORA before accepting the package.

The item must remain unused, unworn, unwashed, and complete with all original tags, labels, packaging, and accessories.

Any replacement remains subject to product availability and confirmation from the LAMORA team.

No Refund Policy

LAMORA does not offer monetary refunds.

Once the order has been accepted, no refund request will be approved for change of mind, incorrect size selection, colour preference, style preference, or any other reason.

Delivery and shipping charges are non-refundable.

After the Courier Leaves

Once the customer accepts the order and the courier leaves, the sale is considered final.

• No refund will be available.
• No exchange will be available.
• No size or colour change will be available.
• No request based on change of mind will be accepted.
• No complaint about a visible issue that could have been identified during inspection will be accepted.

Please complete the inspection carefully before accepting the order.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address, contact number, selected size, selected colour, and product details.

If you notice an error in your order information, contact us as soon as possible at lamiralamora@gmail.com.

We cannot guarantee that order or shipping information can be changed after the order has been prepared or handed to the courier.

Additional delivery charges caused by incorrect or incomplete customer information may be the customer’s responsibility.

What to Do During Delivery

Follow these steps before accepting your order:

1. 1
   Keep the Courier Present

   Ask the courier to remain while you inspect the order.

2. 2
   Open and Inspect the Package

   Check the item, size, colour, quantity, condition, and order details.

3. 3
   Report Any Issue Immediately

   Tell the courier and contact LAMORA before accepting the package.

4. 4
   Do Not Accept an Incorrect Item

   If the order is eligible for the one permitted exchange case, return it with the courier according to the instructions provided.

5. 5
   Accept Only After Approval

   Once you accept the order and the courier leaves, no refund or exchange is available.