Shipping Policy

Once your order has been successfully placed, the LAMORA team will begin preparing it for shipment.

Orders are delivered using our available courier and delivery partners. Shipping availability, charges, and estimated delivery times may vary depending on your location.

Any applicable delivery charges will be displayed during checkout or communicated before your order is confirmed.

Delivery Information

Delivery time may vary depending on the delivery address, courier availability, weekends, public holidays, weather conditions, or circumstances outside our control.

Although we make every reasonable effort to deliver orders as quickly as possible, any delivery date provided is an estimate and is not guaranteed.

Please make sure that someone is available to receive the order at the address provided during checkout.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address and contact number.

If you notice an error in your order information, contact us as soon as possible at lamiralamora@gmail.com .

We cannot guarantee that shipping information can be changed after the order has already been prepared or handed to the courier.

Additional delivery charges caused by incorrect or incomplete customer information may be the customer’s responsibility.

Refund Policy

To request a refund, you must contact the LAMORA customer care team within the 14-day refund period.

Requests submitted after 14 days from the date the order was received may not be accepted.

Refund Conditions

To qualify for a refund, all of the following conditions must be met:

• The refund request must be submitted within 14 days of receiving the order.
• The item must have a manufacturing defect or must have arrived damaged.
• The item must be unused, unworn, and unwashed.
• The item must be returned in its original condition.
• All original tags, labels, packaging, and accessories must remain attached or included.
• The customer must provide clear photos or videos showing the defect when requested.
• The item must be inspected and approved by the LAMORA team before the refund is issued.

Non-Refundable Cases

Refunds will not be available in the following circumstances:

• The item does not have a manufacturing defect or damage.
• The request is made because the customer changed their mind.
• The customer selected an incorrect size, colour, style, or product.
• The item has been worn, washed, used, altered, or damaged after delivery.
• The item contains stains, perfume, makeup, odours, or signs of use.
• Tags, labels, packaging, or included accessories have been removed or lost.
• The refund request is submitted after the 14-day period.

Minor differences in colour caused by screen settings, lighting, photography, or device display do not normally qualify as a product defect.

How to Request a Refund

To submit a refund request:

1. 1
   Contact LAMORA

   Email us at lamiralamora@gmail.com within 14 days of receiving the item.

2. 2
   Provide Order Details

   Include your full name, order number, contact number, and a description of the issue.

3. 3
   Send Evidence

   Attach clear photos or videos showing the manufacturing defect or damage.

4. 4
   Wait for Approval

   Our team will review the request and provide return instructions if the item is eligible.

5. 5
   Item Inspection

   The returned item will be inspected before final approval of the refund.

Refund Approval

Once the returned item has been received and inspected, we will notify you whether the refund request has been approved or rejected.

Approved refunds will be processed through the available or agreed refund method.

The time required for the refunded amount to appear may depend on the payment provider, bank, or payment method used.

Damaged During Return Shipping

Returned products should be packed securely. LAMORA may refuse a refund if the item is damaged during return shipping because it was not packaged correctly.

Do not return any product before receiving confirmation and return instructions from our customer care team.