Acceptance of These Terms

By accessing our website, browsing our products, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms, you should not use our website or purchase products through our online store.

These Terms apply to all website visitors, customers, and users of our online services.

Eligibility to Use Our Store

By using our website or placing an order, you confirm that you are legally able to enter into a purchase agreement under the laws applicable to you.

If you are using the website on behalf of another person, organisation, or business, you confirm that you have permission to act on their behalf.

You must not use our products, website, or services for any unlawful, fraudulent, or unauthorised purpose.

Products and Availability

We make reasonable efforts to display our products, colours, designs, descriptions, sizes, materials, and prices as accurately as possible.

Product colours may appear slightly different depending on screen settings, lighting, photography, and the device used to view the website.

Product measurements may include minor reasonable variations due to the nature of clothing production and measuring methods.

All products are subject to availability. Adding an item to your shopping cart does not reserve or guarantee its availability.

We may update, modify, discontinue, or limit the availability of a product without prior notice.

Orders and Order Acceptance

Placing an order through our website represents an offer to purchase the selected products. Your order is not considered fully accepted until it has been reviewed and confirmed by LAMORA.

After placing an order, you may receive an order confirmation by email, telephone, or another available communication method.

We reserve the right to reject, limit, or cancel an order when reasonably necessary, including in cases involving:

• Product unavailability or insufficient stock.
• Incorrect product information or pricing errors.
• Incomplete or inaccurate customer information.
• Payment failure or inability to verify payment.
• Suspected fraudulent or unauthorised activity.
• Repeatedly refused or undeliverable orders.
• Technical errors affecting the website or checkout.

If an order is cancelled after an online payment has been successfully collected, any eligible amount will be returned using an available refund method.

Prices and Payment

Product prices are displayed on our website and may be changed at any time before an order is completed.

The price charged for a product will generally be the price displayed during checkout when the order is submitted, subject to correction of genuine technical or pricing errors.

Delivery charges or other applicable costs may be added to the order total and will be displayed during checkout or communicated before order confirmation.

Available payment methods may vary depending on the customer’s location, order value, delivery method, and the payment services supported by our store.

Customers must provide complete and accurate payment information. We may delay or cancel an order when payment cannot be verified.

Shipping and Delivery

Orders are delivered through our available courier and delivery partners. Delivery availability, cost, and estimated time may vary depending on the delivery address.

Any delivery date or delivery period provided by LAMORA is an estimate and may be affected by weekends, public holidays, weather, courier delays, high order volumes, or circumstances outside our reasonable control.

Customers are responsible for providing a complete delivery address and a valid contact number.

LAMORA is not responsible for delays or failed deliveries caused by incorrect, incomplete, or unavailable customer information.

Additional delivery charges resulting from an incorrect address, failed delivery attempt, or repeated delivery request may be charged to the customer where applicable.

Further details are available in our Shipping & Refund Policy.

Refunds and Defective Products

To qualify for a refund, the customer must contact LAMORA within the 14-day period and provide the requested order information, photos, or videos showing the reported defect.

The returned product must be:

• Unused, unworn, and unwashed.
• In its original condition.
• Returned with its original tags and labels attached.
• Returned with its original packaging and accessories.
• Free from stains, perfume, makeup, odours, or signs of use.

Refund requests based only on changing your mind or selecting an incorrect size, colour, design, or product are not accepted unless LAMORA agrees otherwise in writing.

Every returned product must be inspected and approved by the LAMORA team before a refund is processed.

Products must not be returned before receiving confirmation and return instructions from our customer care team.

Full details are available in our Shipping & Refund Policy.

Customer Information

You agree to provide complete, current, and accurate information when placing an order, creating an account, or contacting us.

You are responsible for reviewing your product selection, size, colour, quantity, delivery address, telephone number, and payment details before completing an order.

You are also responsible for maintaining the confidentiality of your account password and login information.

You should contact us immediately if you believe that your account or personal information has been accessed without permission.

Prohibited Use

You must not use our website or services to:

• Carry out unlawful, misleading, or fraudulent activity.
• Provide false customer, delivery, or payment information.
• Attempt to gain unauthorised access to the website.
• Upload viruses, malicious code, or harmful technology.
• Interfere with the website’s operation or security.
• Collect customer or website data without permission.
• Copy or commercially exploit our website content.
• Impersonate another person or organisation.
• Place fake orders or intentionally refuse repeated orders.
• Use automated tools to scrape, copy, or overload the website.

We may restrict or terminate access to our website when these Terms are violated or when activity presents a reasonable security, legal, or fraud risk.

Intellectual Property

The LAMORA name, branding, logos, website design, product photography, graphics, written content, videos, and other original materials displayed on our website belong to LAMORA or are used with permission.

These materials must not be copied, reproduced, modified, republished, distributed, sold, or used commercially without prior written permission.

You may view and use our website for personal, non-commercial shopping purposes only.

Third-Party Services and Links

Our store may use third-party services for website hosting, payments, delivery, analytics, advertising, customer support, and other operational purposes.

Our website may also contain links to websites or services operated by third parties. Those services may have their own terms, conditions, and privacy policies.

LAMORA does not control independent third-party websites and is not responsible for their content, availability, or separate business practices.

Website Availability

We aim to keep our website available, accurate, and secure. However, we do not guarantee that the website will always operate without interruption, delay, technical error, or maintenance.

We may temporarily suspend, update, restrict, or modify part of the website when reasonably necessary for maintenance, security, technical improvements, or business operations.

Product information and website content may occasionally contain typographical, pricing, description, or technical errors. We may correct these errors when identified.

Limitation of Liability

To the extent permitted by applicable law, LAMORA will not be responsible for indirect or unexpected losses resulting from the use or inability to use our website.

We are not responsible for losses caused by customer error, incorrect information, unauthorised account access resulting from failure to protect login details, courier delays outside our reasonable control, or third-party service interruptions.

Nothing in these Terms excludes or limits any customer right or legal responsibility that cannot lawfully be excluded or limited.

Privacy and Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that certain information may be processed by service providers involved in operating our store, processing payments, delivering orders, and providing customer support.

You can review further details in our Privacy Policy.

Changes to These Terms

We may update these Terms and Conditions to reflect changes to our website, services, business practices, products, or legal obligations.

The latest version will be published on this page with an updated revision date.

Continued use of our website after updated Terms are published means that the updated Terms will apply to future website use and orders, subject to applicable law.

Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be interpreted or limited only as necessary.

The remaining provisions will continue to apply to the extent permitted by law.

Governing Law

These Terms and any purchase made through our online store are governed by the applicable laws and consumer protection requirements of the jurisdiction in which LAMORA operates.

Nothing in these Terms removes any mandatory consumer rights that apply under relevant law.

Where possible, customers should contact LAMORA first so that any concern or dispute can be reviewed and resolved directly.